FREQUENTLY ASKED QUESTIONS

A few things worth knowing.

From how MOTUS works to what we can coordinate, these are some of the questions travelers, advisors, and organizations ask most often.

IF YOUR QUESTION IS NOT HERE, SPEAK DIRECTLY WITH THE MOTUS TEAM.

FREQUENTLY ASKED QUESTIONS

A few things worth knowing.

From how MOTUS works to what we can coordinate, these are some of the questions travelers, advisors, and organizations ask most often.

IF YOUR QUESTION IS NOT HERE, SPEAK DIRECTLY WITH THE MOTUS TEAM.

FREQUENTLY ASKED QUESTIONS

A few things worth knowing.

From how MOTUS works to what we can coordinate, these are some of the questions travelers, advisors, and organizations ask most often.

IF YOUR QUESTION IS NOT HERE, SPEAK DIRECTLY WITH THE MOTUS TEAM.

01

WORKING WITH MOTUS

What is MOTUS?

What is MOTUS?

MOTUS coordinates private aviation, ground transportation, accommodations, concierge, and experiences through third-party providers to help plan and manage complex travel.

How is MOTUS different from booking each service separately?

How is MOTUS different from booking each service separately?

MOTUS provides a central coordination layer across separate providers, helping align timing, preferences, changes, and onward arrangements.

Do I need to know exactly what I want before contacting MOTUS?

Do I need to know exactly what I want before contacting MOTUS?

No. An approximate destination, timing, traveler count, service need, occasion, or priority is enough to begin.

Can MOTUS coordinate only one part of a trip?

Can MOTUS coordinate only one part of a trip?

Yes. MOTUS can coordinate an individual service or several related services; a complete itinerary is not required.

02

TRAVEL ADVISORS & REPRESENTATIVES

Can travel advisors work with MOTUS on behalf of their clients?

Can travel advisors work with MOTUS on behalf of their clients?

MOTUS can coordinate with an authorized travel advisor or representative where appropriate. Information and decision-making authority follow the agreed communication path.

Can an assistant or representative manage a journey for the traveler?

Can an assistant or representative manage a journey for the traveler?

An authorized assistant, advisor, family-office contact, or other representative can coordinate with MOTUS where appropriate.

Who does MOTUS communicate with during the journey?

Who does MOTUS communicate with during the journey?

The traveler can identify who is authorized to receive updates or make decisions. Communication paths are agreed when planning begins.

03

SERVICES & DESTINATIONS

What can MOTUS arrange?

What can MOTUS arrange?

MOTUS can coordinate private aviation, chauffeured ground transportation, accommodations, concierge requests, and experiences through third-party providers. Options depend on destination, timing, and availability.

Where does MOTUS operate?

Where does MOTUS operate?

MOTUS can coordinate services across a range of domestic and international destinations through third-party providers. Availability depends on location, timing, and the requested service.

Can MOTUS coordinate multi-city or complex travel?

Can MOTUS coordinate multi-city or complex travel?

MOTUS can coordinate multi-city itineraries, multiple travelers, changing schedules, and related services, subject to provider availability.

Can plans change after the journey has been arranged?

Can plans change after the journey has been arranged?

MOTUS can review affected arrangements and coordinate requested changes with relevant providers, subject to availability and applicable provider terms.

04

PRIVATE AVIATION

Does MOTUS own or operate aircraft?

Does MOTUS own or operate aircraft?

No. MOTUS is not an aircraft operator and coordinates private aviation through third-party charter operators and providers.

Can MOTUS help select the appropriate aircraft?

Can MOTUS help select the appropriate aircraft?

MOTUS can help evaluate available aircraft options around route, passengers, luggage, range, timing, operational requirements, and preferences.

Is private aviation booked together with ground transportation and other services?

Is private aviation booked together with ground transportation and other services?

It can be. Aviation can be planned alongside ground transportation, accommodations, concierge requests, and onward arrangements when those services are relevant and available.

How does MOTUS approach privacy and discretion?

How does MOTUS approach privacy and discretion?

Information is used for planning and coordination, and communication can be kept purposeful. Discuss sensitive requirements at the outset; data-handling details are covered by the MOTUS Privacy Policy.

05

CORPORATE TRAVEL

EXPLORE CORPORATE TRAVEL

Does MOTUS support corporate and executive travel?

Does MOTUS support corporate and executive travel?

MOTUS can coordinate executive travel and recurring needs across aviation, chauffeured transportation, accommodations, concierge requests, and schedule changes. Account arrangements can be discussed based on the organization’s needs.

Can MOTUS support recurring executive travelers?

Can MOTUS support recurring executive travelers?

Known preferences, service expectations, communication paths, and commonly used destinations can be documented and referenced for future coordination.

Can MOTUS simplify corporate billing and reporting?

Can MOTUS simplify corporate billing and reporting?

Consolidated or centralized billing and reporting arrangements may be discussed based on account needs and the structure of services provided.

06

PRICING & PAYMENT

How is pricing determined?

How is pricing determined?

Pricing depends on the service, third-party provider, destination, timing, availability, and itinerary requirements. Pricing is prepared for the specific request rather than a standardized package.

Does MOTUS offer packaged trips?

Does MOTUS offer packaged trips?

MOTUS does not begin with fixed packages. Individual services and available options are considered around the traveler’s requirements.

When is payment required?

When is payment required?

Payment timing depends on the service and underlying provider requirements. Applicable terms are communicated before confirmation.

07

GETTING STARTED

How do I begin?

How do I begin?

Use Design Your Journey or contact MOTUS directly. Approximate details are enough to begin.

What information should I provide?

What information should I provide?

Destination, approximate timing, travelers, possible service needs, and any occasion, priority, or preference that provides useful context.

Can I speak with someone before submitting a request?

Can I speak with someone before submitting a request?

Yes. Travelers, advisors, assistants, and corporate teams can contact MOTUS directly by phone or email.

Yes. Travelers, advisors, assistants, and corporate teams can contact MOTUS directly by phone or email.

Still have a question?

Still have a question?

Still have a question?

Choose Design Your Journey for a new request, or contact MOTUS directly with a question.

Choose Design Your Journey for a new request, or contact MOTUS directly with a question.

Choose Design Your Journey for a new request, or contact MOTUS directly with a question.

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